Refund policy

Report an order problem

Refund requests are handled through the marketplace's order issue and dispute process. Open the relevant order and check the available controls and applicable reporting deadline.

Provide the order details

Explain what went wrong and include relevant evidence in the order conversation or dispute. Keep private credentials out of public reviews. If you cannot access the order, open a support ticket with the order number.

Review and resolution

A request does not automatically approve a refund. The outcome depends on the order, delivery evidence and applicable marketplace terms. Use the order or support conversation to follow the review.

Check before completing an order

Inspect delivery before accepting or completing an order. Available dispute controls depend on its current status and deadlines. This page does not extend a reporting window or change existing order rules.